Return Policy

We offer a 30-day return policy when you shop at himla.com. The right of withdrawal does not apply to custom-made products. At Himla, we are constantly working to reduce our carbon footprint. So, we have chosen a digital return solution that does not include a physical delivery note or return label in your package.

How to make a return within the EU at a service point

1. Register your return, click here. Once you submit the form, a pdf will be sent to you by SMS/email.

2. Pack your products well, preferably in the packaging you received with your items. All items must be returned in their original condition.

3. Attach the label to the package; the service point will give you a receipt confirming that you sent the return.

4. Now it is done! We will take care of your return as soon as we receive your package. If you choose to return at a service point, a return fee of €9.9 will be deducted from your refund.

How to make a return with pickup

Available only in Sweden and Denmark

1. Register your return digitally and book a pickup time, click here.

2. Pack the items you wish to return.

3. For returns, the items should be in unchanged condition and in their original packaging if available.

4. Now you are done! Postnord's driver will bring the shipping label at the time of pickup. If you choose to return with pickup, a return fee of 15 EUR will be charged upon your eventual refund.

How to make a return from a country without valid service point

When returning from a country without valid service point, shipping is at your own expense. You can choose the courier you prefer to organize the return shipment. Send your return to:

Himla AB
Söderforsgatan 18
752 28 Uppsala
Sweden

Need help?

Contact our customer service team and we’ll be happy to help. You can reach us by phone +46 18 56 62 00 or by e-mail info@himla.com.

Read more about returns and refunds in our General Terms and Conditions here.