Once you have placed an order with us, an order confirmation will automatically be sent to the email address you provided. This serves as a receipt and a guarantee that the order has been processed.

Please check that you have provided the correct email address and that the order confirmation has not ended up in your spam folder, and contact our customer service if you have not received an order confirmation from us.

We offer free shipping worldwide on orders over €150. Standard shipping is €20 if your order value is below €150.

For packages over 120 cm (e.g. large rugs and roman blinds that are 110 cm or longer), the shipping cost is €20 and is delivered to your home.

Normal shipping is 1-5 days, but can be longer during holidays or at special occacions and campaigns.

You usually have 7 days to collect the package from your service point. After this time, the shipment will be returned to Himla. We will then charge a return fee of 15€ for uncollected packages.

If you do not collect your parcel in time, it will automatically be returned to us.

Unfortunately, we are unable to stop the return or resend the same parcel. To receive your goods as quickly as possible, we recommend placing a new order directly on our website.

Once your parcel has returned to our warehouse and been registered, we will refund your order. Please note that return fees will be deducted according to our terms and conditions.

We deliver with Postnord or DHL to all countries.

Yes, track your parcel here or in the PostNord app.

When your parcel arrives at your service point, a text message, an in-app notification, or an email will be sent to you with information that it is available for collection.

You will be notified in the PostNord app or via text message with a suggested delivery date and time.

Our Customer Support is open Monday - Friday between 08:30 am to 15:00 pm. We are available on e-mail info@himla.com and on phone +46 18 56 62 00.

Yes, you can visit our Himla Concept Stores in Stockholm and Uppsala, Sweden.

We do not offer exchanges. If you wish to exchange an item, please return it and place a new order on himla.com.

We will refund you to the same payment method you used when placing your order. We always handle returns as soon as possible and your refund will be processed within 14 days.

Do you wish to return a bulky item, like a large rug or roman blind? Then you need to book a pick-up of your return. This applies to packages over 120 cm or if the weight of the package exceeds what can be received at a service point.

Register your return and book pickup here.

Return at service point
If you return at a service point, a return fee of €9.9 will be deducted from your refund.

Return with pickup
If you return with pickup, a return fee of €19.9 will be deducted from your refund.

If you have received the wrong item, a product that is not in the expected condition or an item damaged upon delivery, please contact our customer service. If possible, report damaged parcels immediately to the shipping company when you receive the goods.

Write the following information and we will help you further:

1. Order number
2. Reason for the complaint
3. Photos of the defects or damages

Once you have registered as a Club Himla member, you will receive a welcome email with a personal discount code. Please note that the discount does not apply to products marked Outlet, custom-made products, or external brands and cannot be combined with other offers.

If you wish to terminate your membership, please contact us at info@himla.se and we will assist you.
The agreement is valid indefinitely or until one of the parties terminates the agreement. Himla reserves the right to cancel membership in cases of misuse, for example.